FAQs

How can I get into contact with Poppi?
For website and order inquiries, please send an email to info@poppicosmetics.com.

What do I do if I forgot my password?
Don’t worry babe, click the “forgot my password” and you’ll receive an email with a link to change your password.

Is Poppi cruelty free?
Um..duh! We love animals and would never harm them.

‍Are there any parabans in your products?
Absolutely not, all of our products are paraban free.

What do I do if my order was incorrect or if something was missing from my order?
Don’t worry love, just send an email to info@poppicosmetics.com and our customer service team will help you.

‍How should I check to see if my order was placed?
Once your order is complete, a confirmation email will be sent to the email you entered in checkout.

Do you ship to countries outside of the U.S.?
Yes, we ship internationally!

How do I stop receiving emails from Poppi?
Aw, sorry to see you go! We hate to see you leave, but if you must, click the “unsubscribe” button at the bottom of any email.

‍How can I track my order?
Once your order is complete, you will receive a confirmation email with all details in your order, including a tracking number.

‍How can I return something?
TESttt lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email us at info@poppicosmetics.com for return inquiries.

How can I change or cancel my order?
Sorry, but once you’ve placed your order, it is final.